Not a resort experience

We were very disappointed with the resort property during our Father’s Day gathering. The pool was dark green, murky, and the filter and pump were not working. There was no one available from the HOA to maintain the pool on the premises. We did contact the River City resort office, but were told they did not maintain the property. River City resorts did provide good contact numbers for their management company, and answered the phone promptly, even on a Saturday. I especially selected the condo because of the pool amenities. We were unable to use the pool because the water was filthy. The property does have Comal River access, but we had a toddler with us and the river was not an option for us. We were able to walk directly to town from the property which is nice and also had a covered parking space which was great during the 102 degree weekend. The condo has been nicely updated with modern kitchen and very upgraded bathrooms. The beds are not king size mattresses, and the bed frames are so large that you can barely walk around the bed. The second room bed frame is so large that the door does not open properly. The mattresses are not comfortable. Overall the condo appeared to be clean with all working appliances, AC and TV. The complex did have a security guard on staff in the parking lot, monitoring the parking area and river bank. The first level floor of the B105 unit is a plus. We were unable to contact the owners directly about our issues in order to receive any compensation for our “non” resort experience. I feel like the owners should be aware of how their rental unit and the Camp Warnecke complex are being maintained by their HOA.