River City Resorts Nightly Rules and Regulations.
Please E-sign and submit this Rental Agreement immediately as rental information will not be released until receipt of the Electronic Signature.
RESERVATIONS & PAYMENT TERMS:
River City Resorts requires a deposit of $300-$550 for all reservations.
This “Security Deposit” is due at the time of booking and reflects a $50.00 non-refundable booking fee as well as a $250-$500 fully refundable damage deposit. (Damage deposit amounts vary per rental property)
The final payment is automatically deducted from the original payment account on file 2 weeks prior to the arrival date.
Reservations booked within 2 weeks of arrival date require payment in full.
The $250-$500 damage deposit will be credited back 7-10 business days after departure assuming no damages/violations occur.
Please know that from the time that we process the Security Deposit refund on our end (7-10 business days after departure), it may take up to 30 business days to show on the account.
VRBO BOOKINGS REQUIRE 25% DOWN AT BOOKING WHILE THE REFUNDABLE SECURITY DEPOSIT AND FINAL PAYMENT IS AUTOMATICALLY DEDUCTED 2 WEEKS PRIOR TO ARRIVAL
*** AIRBNB RESERVATIONS REQUIRE NO SECURITY DEPOSIT AND HAVE DIFFERENT DEPOSIT/BOOKING/CANCELLATION POLICIES.!
*PLEASE REFER BACK TO YOUR AIRBNB BOOKING FOR THESE POLICIES. ***
IF YOU ARE BOOKING VIA AIRBNB YOU WILL BE REQUIRED TO SHARE YOUR EMAIL WITH US AND E-SIGN THIS RENTAL AGREEMENT!
Reservations made through AirBNB are required to sign and submit our Rental Lease Agreement (THIS AGREEMENT).
INITIAL: ___________________________
CANCELLATIONS/CHANGES:
Cancellations 14+ days before arrival date will receive 100% refund.
Cancellations 8-13 days before arrival date will receive a 50% refund.
Cancellations made within seven (7) days prior to the arrival date are responsible for payment in full.
OR you may reschedule your dates ONE TIME at the prevailing rate for any available dates within the year with no fee.
Monthly reservations require sixty (60) days’ notice for cancellations at which the full deposit will be forfeited. After sixty (60) days Tenant is responsible for paying the first month’s rent.
RESERVATIONS MADE THROUGH A 3RD PARTY WEBSITE (HomeAway, AirBNB, Booking.com…etc) HAVE DIFFERENT DEPOSIT/BOOKING/CANCELLATION POLICIES FOUND WHERE BOOKING WAS MADE.
REFUNDS:
Reservations are not contingent upon the availability or conditions of water recreational facilities including but not limited to the property pools, Comal and Guadalupe River, Schlitterbahn, and/or weather conditions, nor any outages in regards to cable or internet.
RCR does not refund money for early departures or shortened stays for any reason.
Rain checks will only be issued as a result of an emergency evacuation.
Refunds will not be given for incidents out of our control such as rowdy crowds, etc. Nor will they be given for disorderly conduct reported by security.
In the event of unforeseen circumstances, RCR reserves the right to move Tenants to an equal or higher priced unit at no extra charge in which the Tenant has the right to cancel the reservation with no penalty or fee.
I agree with the Reservation & Payment, Cancellations/Changes & Refunds Terms described above.
INITIAL: ___________________________
MAXIMUM OCCUPANCY:
Tenant agrees they will not exceed the maximum occupancy of [Maximum occupancy] people at [Unit name for marketing] or on the property at any given time (which includes day guests). If it is found that the Tenant has violated this policy RCR may charge additional fees or terminate tenancy immediately without refund.
CHECK-IN:
Check-in is at 4:00 pm directly to the rental unit. (Cypress Falls Properties check-in is at 1pm)
On your arrival date around 3:45pm (or earlier, if/when the unit is ready) the door code for your unit will be EMAILED to you.
Once you receive the door code the unit is ready for check-in.
UNIT ACCESS:
All units are equipped with keyless keypad entries.
Door codes are automatically generated and released via EMAIL around 3:45pm on the day of arrival and around 12:30 pm for the Cypress Falls Properties. (or earlier as soon as available)
CLEANING/UNIT ISSUES:
The cleaning fee is non-negotiable and non-refundable.
Please inspect the unit upon arrival, if there is an issue with anything regarding the unit, it is the guest’s responsibility to make River City Resorts aware the same day of check-in so we can assess the situation, and fix it immediately. Failure to do so IMMEDIATLY/SAME DAY of check-in can result in any maintenance issues being charged back to YOU.
Please do not wait until you check-out or leave a review to report any issues with the unit.
-If you check-in after hours please email Resorts@RiverCityResorts.com with an explanation and pictures so we can fix any issues the next business day.
CHECK OUT:
Check-out is at 11:00am.
The tenant authorizes RCR to charge the credit card on file $100.00 beginning at 11:30 am. Tenants that have not checked out of the unit by 1:30 pm will be charged an additional one-nights rate plus tax.
If the unit is a “turnover” (meaning we have guests checking in the same day/unit) the credit card will be charged a one-nights rate at 11:30am.
INITIAL: ______________________________
DEPARTURE:
Upon departure Tenant (s) are required to follow RCR’s check-out procedure listed below.
– No need to strip beds or wash any linens as we take all linens off site to our warehouse for washing.
– Load & start the dishwasher
– Take all trash to outside receptacles/dumpsters on property.
– Turn the A/C to 75° (summer) or the heater to 68° (winter)
– Turn off all lights
– Close and lock the doors behind you.
-If any furniture or items were moved around or taken from one unit/property to another, please be sure to return them the way you found them.
Failure to do so will result in $75.00 deducted from Security Deposit.
A full written inventory and/or videotape have been taken of each property. RCR will inspect the unit upon your departure. Excessive cleaning and/or trash removal will result in additional charges either deducted from Security Deposit or charged to the credit card on file.
The tenant agrees to keep the property, furnishings, and appliances clean and in good repair and to pay for any damages the tenant or tenant`s invitee(s) may cause.
The tenant authorizes RCR to subtract from the security deposit and/or charge the credit card on file if additional cleaning is needed or any damages or missing items are found.
INITIAL: ___________________________
LINENS:
RCR uses all-white linens and provides BLACK wash clothes for the removal of makeup. Please be courteous of our property linens so that all of our future guests can enjoy them as well. Any damaged or missing linens (or white towels found ruined from makeup) will be deducted from the security deposit or charged to the card on file.
SMOKING:
All units are non-smoking. SMOKING IN THE UNITS IS PROHIBITED.
Smoking is permitted outside on patios or decks as long as all windows and doors are shut so that no smoke enters the rental unit. We also ask that all Tenants be courteous to their neighbors and do not smoke in areas that allow smoke to bother those that do not smoke.
All cigarette butts must be disposed of properly and placed in outside trash receptacles.
If it is determined that a tenant or guests of the tenant have violated this policy RCR may charge a $300.00 fee immediately to the card on file, and terminate the tenancy without refund.
PETS:
(additional Pet Policy to be emailed and e-signed by guest)
Pets are ONLY allowed at our “Pet Friendly” properties, with approval and agreeance of River City Resorts pet policies and additional fees.
- $25/day/per pet
- $60 Cleaning fee total -not per pet (this is for interior ONLY and NOT picking up after dog in yard)
- A $500 Pet Deposit will be charged to the reservation and will be credited back to the cc on file, 7-10 business days after departure if no damages/violations occur.
(This fee does not cover damage to the property or grounds resulting from a dog, including but not limited to chewing, scratching, digging, and unreported housetraining accidents.)
River City Resorts Pet Policies can be found on our website under “Explore” and “Pet Policies”
Any guest found with a pet in a property that is not pet-friendly or approved will be required to vacate the premises without a refund and with an automatic $500 fine to the credit card on file.
LOST AND FOUND:
RCR is not responsible for any loss of money, jewelry, valuables of any kind, or any damage incurred to the Tenant’s motor vehicles or their contents.
RCR will hold left-behind items for two weeks. After two weeks, left-behind items will be donated to charity.
Shipping of items to be returned will be charged directly to the credit card on file, as well as a $25.00 fee deducted from the security deposit.
Unless otherwise instructed, items will be mailed to the address on file with the credit card on file via UPS.
I agree to allow River City Resorts to charge my credit card for any additional fees that I incur.
INITIAL: ___________________________
PARKING:
Rental of a CONDOMINIUM: Up to TWO parking permits may be issued for the rental of CONDOS and do not always guarantee you a spot on the lot. Tenants are guaranteed 1 designated/marked parking spot with an additional unmarked parking spot available on a first-come-first-serve basis.
Rental of a HOME: ONE parking permit may be issued per bedroom (not to exceed four).
*Parking for trailers, boats, jet skis, or oversized vehicles is prohibited. If any additional unauthorized vehicles are parked on the property, there will be a $50 fine per vehicle, and/or the vehicle WILL BE TOWED at the owner’s expense.
*If your party has more than the allotted vehicles, please contact RCR for additional parking locations as public parking locations are sometimes within walking distance to most of our properties.
Designated parking passes with rental/booking information are left in the rental unit per maximum allowance upon arrival.
PROPERTY WRISTBANDS:
Wristbands are required at some properties to enhance security and restrict the use of the amenities and grounds to paying Tenants and owners. Property-specific wristbands are left in the rental unit per maximum occupancy ([Maximum occupancy]) upon arrival.
INSPECTIONS:
The maximum occupancy for each unit is highly monitored. RCR has the right to inspect the number of people in rental parties. Only up to the maximum occupancy ([Maximum occupancy]) may be on the property at any time, including children, babies, and daytime guests. Any party exceeding the maximum occupancy is subject to eviction without reimbursement of rent and deposits.
FAIR HOUSING:
RCR complies with all Fair Housing requirements, and will not deny any rentals because of race, color, religion, sex, origin, handicap, or family status. However, RCR will not rent to any persons under the age of 25. All reservations must be made by a “Responsible Party” 25 years of age or older who must occupy the property during the entire reservation time with a credit card on file. All additional guests occupying the property must be 25 years of age or older unless accompanied by a parent or documented legal guardian.
RCR reserves the right to ID and evict any and all guests that are not in compliance with this regulation.
The “Responsible Party” will be responsible for all charges: including violations, lockout fees, damages caused to the unit, buildings, pool/hot tub, etc.
No bachelor/bachelorette parties are allowed.
These properties are privately owned and RCR management reserves the right to refuse service to anyone.
MAINTENANCE:
Every effort is made to keep the equipment and appliances in good working order; however, the operation of all appliances cannot be guaranteed. A 24-hour emergency cell number is available to report major appliance, plumbing, or air conditioning problems. Authorized employees or repairmen may enter the premises during business hours for purposes connected with repair, care, or maintenance of the rental unit. We will do our best to have any repairs completed quickly; however, NO DISCOUNTS OR REFUNDS WILL BE GIVEN FOR EQUIPMENT OR APPLIANCE FAILURE.
SAFETY:
Safety and security are the sole responsibility of the Tenant.
The Owner(s) or its agents assume no responsibility or liability for the safety or security of the Tenants or injury caused by the criminal acts of other persons. If a disturbance should arise during your stay, contact the New Braunfels Police Department at 830-608-2179 or 911.
Tenants should ensure that all doors and windows are locked at all times, and Tenant must immediately notify RCR at 830.626.2196 (office) or 830.481.4612 (maintenance) if any locks become inoperative.
TENANT CONDUCT:
TENANTS SHALL NOT DISTURB, ANNOY, ENDANGER, OR INTERFERE WITH OTHER TENANTS OF THE PROPERTY OR NEIGHBORS. NOR USE THE PREMISES FOR ANY UNLAWFUL PURPOSES, NOR VIOLATE ANY LAW OR ORDINANCE, NOR COMMIT WASTE OR NUISANCE UPON THE PREMISES. IT IS FURTHER AGREED AND UNDERSTOOD BETWEEN TENANT AND RIVER CITY RESORTS THAT ANY DISTURBANCES RESULTING IN NEIGHBOR COMPLAINTS OR POLICE ACTION SHALL CAUSE TENANCY TO BE SUBJECT TO TERMINATION FORTHWITH AND ALL MONIES TO BE FORFEITED TO RIVER CITY RESORTS.
NOISE ORDINANCE:
The city of New Braunfels and surrounding areas has a noise ordinance of 10pm.
All music and loud noise must be turned down by this time. Nudity, profanity, and excessive noise will result in eviction without refund.
PATIOS/BALCONY/ENTRY AREAS:
Patios, balconies, and entry areas must be kept free from items that could be a hazard. Tenant shall not store any combustible items on-premises (ie, gasoline, lighter fluid, etc.)
By City Ordinance: BONFIRES & GRILLS are NOT allowed to be used from the patio/balconies of any rental units. This is a fire hazard and the Tenant is subject to fine and eviction if found using one. Most properties have charcoal grills located on-site for use of Tenants.
INFO:
– Please do not turn A/C units below 72º, as this gives the A/C more of a chance to freeze up. Some units have Nest Thermostats that are locked by the owner and wont go below 72 degrees.
If an air conditioner freezes up and Maintenance is called, the Tenant will be responsible for the maintenance fee charge of $30.00 AND the invoice amount from the HVAC Company. (deducted from the security deposit or charged to the card on file)
Any AC units found set below 72º during the stay or upon departure will incur a $75.00 charge against the security deposit.
– On average, it takes refrigerators 24 hours to reach stable temperature upon initial fill.
To ensure that the refrigerator reaches a stable temperature within 24 hours, fill with groceries, and limit door openings during the initial 24-hour period.
If the ice in the freezer is not melting, the refrigerator is working properly.
– Please do not flush any feminine products, grease, etc. down the toilets. Plumbing issues caused by these problems will incur fees deducted from the security deposit or charged to the card on file.
– Each rental unit is individually owned, and changes in furnishings and bedding are constantly changing. Virtual tours and/or photos may not necessarily reflect the actual furnishings of units.
-River City Resorts is now offering courtesy tubes at units located directly on the river!
The number of maximum occupancy[Maximum occupancy] tubes will be in the unit for guests use at their own risk. Separate Tube Waiver to be signed.
Be advised that the property you are renting contains inherently dangerous natural conditions associated with the location. By initialing below, you understand and freely agree that you are responsible to inform your entire party and guests that RCR, the owner(s) and their agents accept no responsibility for any accident, injury, or death that occurs on the premises.
Please take extra precautions to protect the safety of your party and children while on the premises.
INITIAL: ___________________________
Tenant and RCR acknowledge and agree that this Rental Agreement may be executed by electronic signature, which shall be considered as an original signature for all purposes and shall have the same force and effect as an original signature.
Without limitation, “electronic signature” shall include emailed versions of an original signature or electronically scanned and transmitted versions (e.g., via pdf) of an original signature.
Your signature below indicates that you have read, understand, and agree to River City Resorts Rental Agreement & Policies in its entirety.
SIGNATURE: ______________________________________________________________________________________________
DATE: _________________________________________________
